Qingdao Jicheng Electronics Co., Ltd. carried out product implementation on site from October 2014 to November 2015, communicated with customers in sufficient demand, and adjusted products according to the needs of Rongcheng Hong Kong business departments, and completed the functions required by the contract. The system has been running stably for more than 6 months. The technical personnel of both parties have tested the system functions. The system's various functional indicators are in line with the requirements of the technical agreements signed by both parties.
The customer service system of Rongcheng Ganghua Gas Company mainly includes: revenue management, work order management, security management, and newspaper construction management. The system is designed and planned according to the principles of advanced technology, reliable operation, rich functions, easy to expand, easy to use, easy to maintain, high performance and price ratio, mature and practical.
Rongcheng Ganghua Gas originally had only a charging system, and the machine and card table were not compatible with the same system, and there was no electronic management of work orders, security inspections, and newspaper construction. After using the new customer service system, the construction and revenue will be reported. Security services, work orders and other core business integration under the same platform, making gas company customer service management more standardized.